SHIPPING & STORE POLICY
The time we need to prepare an order for shipping varies.
For details (time and shipping costs),see individual items
and choose your country in the cart page.
FREE* SHIPPING IN EU
* Please note that the "kerbside delivery" is free;
if you need an "inside delivery"
choose this option in the cart page
and see the costs for each item.
If your country is not in the list,
please send us an e-mail with your request.
The packaging of our products is sustainable
as we use recyclable materials.
For larger quantities than the visible ones available,
please contact us and we will send you a specific quote.
We accept all the main payment methods (credit card, debit card, PayPal).
Klarna is available to Italcollections members.
Shop now and spread the cost into 3 equal, interest-free, payments.
The first payment is taken from your card at the time parcel has been shipped.
The two remaining equal payments will also be taken from your card
30 and 60 days after the first payment is taken.
The maximum amount payable is € 800.
We also accept payment by bank transfer.
In this case, please contact us and we will send you our bank account details.
Italcollections.com shop keeps your payment information secure.
Italcollections.com shop never receives your payment information.
RETURNS & EXCHANGES
We gladly accept returns.
Contact us within 14 days of delivery
Dispatch items back within 30 days of delivery
We don't accept exchanges or cancellations,
but please contact us if you have any problems with your order.
The following items can't be returned or exchanged.
Because of the nature of these items, unless they arrive damaged or defective,
we can't accept returns for:
Custom or personalised orders
Items on sale
Conditions of return.
Buyers are responsible for return postage costs.
If the item is not returned in its original condition,
the buyer is responsible for any loss in value.
Via del Canapificio 42
33100 Udine (UD) - ITALY
Company registration number: